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Refund Policy

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1. Our Commitment

At Stony Plain Worm Castings, we strive to offer top-quality organic materials and soil amendments, including worm castings, composts, and blended soil products. We value fair treatment, transparency, and the rights of our customers under Alberta law.

2. Your Rights Under Alberta Law

  • As a consumer in Alberta, you are protected by the Consumer Protection Act and the Consumer Bill of Rights. 

  • You cannot waive or give up your rights under the Act, even if a contract or term attempts to do so. 

  • If required contract information (such as our refund policy, your total cost, or our contact details) is not properly disclosed, you may cancel an online contract within 7 days (for purchases over $50). 

  • If we fail to deliver the goods within 30 days of the promised delivery, you may cancel and request a full refund.

3. Eligibility for Refunds & Returns

Eligible Products

You may request a return or refund for:

  • Unused, unopened organic worm castings

  • Sealed bags or containers of compost or soil amendments

  • Shelf-stable, unopened microbial teas

Products Not Eligible for Return

Refunds are not available for:

  • Any product that has been opened or used, including worm castings, compost, or blended soils

  • Freshly brewed or “living” compost teas

  • Products exposed to moisture, contamination, or improper storage after delivery

  • Custom-blended or made-to-order soil amendments once delivered

4. Defective, Damaged, or Contaminated Items

If your order arrives in a damaged or unacceptable condition, please:

  1. Inspect your package immediately upon delivery.

  2. Contact us within 7 days, with photos and your order number, if you see any of the following:

    • Tearing, punctures, or torn packaging

    • Moisture damage, mold, or pungent odors beyond normal earthy scent

    • Foreign debris, contamination, or unexpected material

    • Significant weight loss (indicating a loss of product)

After validation, we will offer a replacement, refund, or store credit, depending on the situation and availability.

5. Returns Process

  • Please contact us first (via phone or email) with your order details and reason for return.

  • We will provide a Return Authorization before you ship anything back.

  • Return the products in the original packaging, securely packed.

  • It is recommended to use a trackable shipping method — you are responsible for return shipping unless otherwise agreed.

6. Refund Processing

  • Once we receive and inspect the returned items, we will process your refund.

  • Refunds are made to the original payment method.

  • Please allow up to 14 business days for processing after we receive your return.

  • We will send you a confirmation email when your refund is initiated.

7. Order Cancellation

  • You may cancel your order before it ships for a full refund.

  • If the order has already shipped, cancellation requires you to follow the returns process above.

8. Bulk Orders (Large Volumes)

For bulk orders (e.g., pallets, bulk totes):

  • Returns may be limited to unopened full units only.

  • Partial or opened units (e.g., supersacks, totes) are not eligible for return.

  • Return shipping for bulk units is typically the customer’s responsibility, unless damaged on delivery.

9. Storage & Quality Disclaimer

  • Our organic materials must be stored in a cool, dry, and shaded place.

  • We cannot offer a refund for product degradation due to improper storage (e.g., heat damage, pests, or moisture) after delivery.

  • Please follow our storage guidelines to preserve the quality and microbial integrity of your soil amendments.

10. Contact Us

If you have any questions, want to initiate a return, or report a damaged delivery:

We aim to respond to all refund or return inquiries within 2 business days.

11. Policy Updates

We may update this policy from time to time.
The version on our website at the time of your purchase applies.

12. Dispute Resolution

  • If you're not satisfied with our response or believe your rights under the Consumer Protection Act have been violated, you may file a complaint with Service Alberta. 

  • You can also seek resolution through Alberta’s court system, such as the Court of King’s Bench or the Alberta Court of Justice, depending on the amount and nature of the dispute.

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